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Shipping Information
Do you offer free shipping?
Yes! The Peptide Labs offers free expedited shipping on orders over $150.
Do you ship internationally?
Please contact us to confirm that we can deliver to your location.
When will my order ship?
Orders paid Monday to Friday before 1:00 PM PST are eligible for same-day shipping.
Orders paid after 1:00 PM PST, on weekends, or on holidays will ship on the next business day.
Do you offer express shipping?
We typically ship via tracked express courier. Most orders are processed within 24 business hours. Once shipped, delivery estimates are:
- Regional zone 1: 1-3 business days
- Regional zone 2: 2-5 business days
If this is an emergency, please contact us and we'll do our best to accommodate.
***Note: Remote areas may take slightly longer.
Will I receive tracking information?
Absolutely. Once your order ships, you’ll receive an email with tracking details so you can follow your package every step of the way.
Can shipping rates or options change?
Yes. Shipping rates, delivery options, and promotional offers (including free shipping) may change at any time without prior notice.
Is the packaging discreet?
Yes. We understand the importance of privacy. All orders are shipped in plain, unbranded packaging with no indication of the contents on the outside label.
Storage & Handling
How should I store the peptides?
Lyophilized (Powder Form): Store in a cool, dry place away from direct sunlight. For long-term storage (months/years), they should be kept in a freezer at -20°C. Reconstituted (Mixed): Once mixed with a solvent (such as bacteriostatic water), the solution must be kept refrigerated (2°C to 8°C) and used within the timeframe dictated by your research protocol (typically 4-6 weeks).
What is the shelf life of your products?
In their lyophilized (powder) state, our peptides remain stable for up to 24 months if stored properly in a freezer.
Payment Information
What payment methods do you accept?
We accept secure Bank e-Transfer. Instructions for payment are provided at checkout.
My order hasn't arrived yet. What should I do?
Please check your tracking number provided in your shipping confirmation email. If the tracking has stalled or if the package is marked "delivered" but you have not received it, please contact us at [Insert Email] and we will assist you in opening a ticket with the carrier.
Return & Exchange
Can I cancel my order?
Yes. If your order hasn’t shipped yet, you can cancel it by contacting us at sales@thepeptidelabs.shop. Once confirmed, we’ll process your refund.
Can I return a product once received?
Due to the sensitive nature of research peptides and the risk of degradation once they leave our controlled environment, all sales are final. We cannot accept returns or exchanges. However, if there is an error with your order or a product arrives damaged, please contact our support team immediately so we can make it right.
How long does it take to receive a refund?
If we have not shipped your order out and have approved a refund, your refund typically appear in your account within 2–3 business days after being processed.
What about bulk or special orders?
For bulk or special orders, please contact us directly. Our friendly customer service team will be happy to assist you with any specific requests or questions.
Are your products for personal or human use?
No. All products sold on our website are intended strictly for laboratory research or educational purposes only.
Any personal use or human consumption of our products is strictly prohibited.
For full details, please review and follow our Terms and Conditions.
